TT – Managing Tickets with the Portal in OpenCRM

Isn’t it frustrating when you want to check the progress of a ticket you have raised and you need to go through the hassle of a phone system or writing an email and waiting for a response? With OpenCRM you and your customers no longer have to do that. 

Using the free customer portal that comes with every OpenCRM subscription you can give your customers a platform on which to raise and view helpdesk tickets, giving both your clients and users an interface to manage tickets without the need for email or telephone.

Not only will this minimize the time it takes for your customers to reach out and get an update, but it will drastically reduce the time your support team spend on the phone or answering emails. With more time saved, this should result in your support team being able to help those in need better and for longer. 

At just £33.00 per month (Per User) you can help both your customers and your support team. For more information about our helpdesk portal, please don’t hesitate to reach out to us. 

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