Efficient Project management, how do you do it?
12 Nov 2014Good customer service is pivotal, but how do you make sure you get things done right?
As you may have read from my previous posts, I’ve moved house in the past couple weeks. I realise that not everyone has the luck to have such amazing teams to rely on when embarking on new projects and it makes me really appreciate the team I am surrounded by at work.
The work the projects team does is pivotal to the success of a customer system. The processes they have put in place to make it a smooth ride are the key to their success.
How do you manage your projects?
I’ve been battling with my boiler this past week as it just isn’t giving me hot water. I’ve contacted a plumber who can’t seem to find the solution and is not very keen to help. Have you ever come across situations where contractors you’ve hired aren’t very helpful?
How do you make sure that your customer service is impeccable? With OpenCRM, the projects module will help your manage the activities relating to a specific project, be able to track the time against it, and make sure you follow up with your customers to make it the best experience they have had.
Although I originally hail from northern California, as soon as I arrived in Yorkshire I knew it was the place for me! At OpenCRM, I started out in the Business Development team, and then moved into compliance and Q&A because I love telling people what to do…ok, that’s not the real reason, but it makes for a good bio one-liner. When I’m not in the office, you can usually find me tramping through the dales, crafting, gardening, or with my nose in a book.